Privacy Policy

We are committed to maintaining robust privacy protections for our users. This document explains how Finzace collects, uses, and safeguards your financial and personal data.

1. About This Policy

Welcome to Finzace Wealth Solutions Private Limited. Your privacy is fundamental to our operations. This policy applies to our website (https://finzace.com), mobile applications, and all related services.

By using our platform, you consent to the practices described in this policy.

Personal Information: Data that identifies you (Name, email, PAN, Bank details).

Sensitive Info: Critical data (Financial details, passwords, payment instruments).

2. Information We Collect

We collect information in three primary ways:

A. Information You Provide

  • Full Name, DOB, Gender, Address
  • PAN & Aadhaar (for KYC)
  • Bank & Demat Account Details
  • Income & Investment Goals

B. Automatic Collection

  • IP Address & Location Data
  • Device Model & OS
  • App Usage Statistics & Transaction History

C. Third-Party Sources

We may receive data from KYC verification services, financial data aggregators (with your consent), and publicly available sources to comply with regulations.

3. How We Use Your Information

  • Service Delivery: Processing investments, creating accounts, and portfolio tracking.
  • Personalization: Suggesting opportunities matching your risk profile.
  • Security: Fraud detection, identity verification, and AML compliance.
  • Legal Compliance: Tax reporting (TDS), SEBI/RBI audits, and PMLA records.
  • Communication: Sending alerts, statements, and support responses.
  • Improvement: Analyzing usage to fix bugs and enhance features.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Service Providers & Partners

We share data with trusted entities strictly for business operations, including cloud hosting, payment processors, AMCs, and Registrars.

Legal & Regulatory

We may disclose information to authorities like SEBI, RBI, FIU, or the Income Tax Dept when required by law.

Business Transfers

If Finzace is involved in a merger or acquisition, your data may be transferred with prior notification.

5. Security & Protection

We use bank-grade security measures to protect your data, including AES-256 encryption for data at rest and SSL/TLS for data in transit. We implement strict access controls and multi-factor authentication.

Your Responsibility

  • Use strong, unique passwords.
  • Enable Two-Factor Authentication (2FA).
  • Never share OTPs or login details.
  • Report suspicious activity immediately.

6. Your Rights

You have the following rights regarding your data:

  • Access: View your profile and request a copy of your data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request account deletion (subject to retention laws).
  • Opt-Out: Unsubscribe from marketing emails.
  • Grievance: File complaints with our officer.

Note: We may retain certain data after deletion requests to comply with Tax and PMLA regulations.

7. Cookies

We use cookies to improve your experience, analyze traffic, and ensure security. Types of cookies used include Essential, Analytics, Preferences, and Marketing.

You can control cookies via your browser settings. Blocking essential cookies may affect platform functionality.

8. Retention & Deletion

Data TypeRetention Period
Account InfoActive period + 5 years
Transaction History7 years (Tax/Audit purposes)
KYC DocumentsAs per PMLA requirements

9. International Transfers

Your data is primarily stored in India. However, some service providers (e.g., Cloud Infrastructure) may process data globally. We ensure all transfers comply with applicable laws and use standard contractual clauses for protection.

10. Children's Privacy

Our services are for individuals 18 years and older. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

12. Policy Updates

We may update this policy to reflect legal or operational changes.

  • Material Changes: 30 days advance notice via email/banner.
  • Minor Changes: Immediate effect with updated date.

13. Contact Us

Finzace Wealth Solutions Pvt Ltd

Email: info@finzace.com

Phone: +91 88614 48933

Address: BHIVE Workspace, AKR Tech Park, A-Block, 7th Mile Hosur Rd, Bengaluru – 560068

Mon - Fri, 9:00 AM - 6:00 PM IST

15. Disclaimers

Accuracy: While we strive for accuracy, information may be updated. Verify critical details independently.

Security: No internet platform is 100% secure. We are not liable for force majeure events or third-party breaches beyond our reasonable control.

CIN: U74999KA2022PTC168511